Before returning a product
When ordering opens, customers should contact support first and preserve the order confirmation, package, lot identifier and photographs of damage or defect. Do not mail or dispose of a device until instructions are provided.
Condition and eligibility
Eligibility may depend on product condition, safety restrictions, jurisdiction, timing and the terms shown at purchase. Opened, used, consumable or regulated products may be subject to limitations.
Damaged or defective items
Stop using a damaged, leaking, overheating or otherwise unsafe device. Preserve the item safely and contact support using the order confirmation.
Refund timing
Approved refunds will return to the original payment method according to the timing stated when ordering opens.
Battery shipping
Do not ship a battery device without instructions. Carrier and hazardous material rules may apply.
Launch access
Get 20% off when Sour Diesel launches.
Join the list and use LAUNCH20 for 20% off when ordering opens.