Refund & Return Policy

(Last updated: 8 July 2026)

1. Overview

We aim to ensure every customer is satisfied with their purchase from bluedream.com.

This policy outlines the conditions for refunds, returns, and order cancellations for eligible orders placed through our website.

2. Order Cancellations

Orders may be cancelled before they are processed or shipped. If you need to cancel an order, please contact us as soon as possible at info@officialcannabisseeds.com and include your order number.

Once an order has been processed, shipped, or handed to the carrier, cancellation may no longer be possible.

3. Conditions for Returns

To qualify for a return or refund review:

  • The product must remain sealed, unused, and in its original packaging.
  • Any item opened, used, damaged, or tampered with may not be accepted for return due to safety and integrity standards.
  • Unauthorized returns sent without prior approval may not be accepted.
  • Customers are responsible for ensuring that any returned item is packaged securely.

4. Return Address

Before sending any return, please contact us for return approval and instructions.

Approved returns may be sent to:

HFS
DBA / Fulfillment Address:
209 N. Orange St., Wilmington, DE 19801, United States

Please wait for confirmation and return instructions before sending any items.

5. Refund Processing

Once an approved return is received and inspected:

  • Refunds will be processed to the original payment method where possible.
  • Please allow 7–10 business days for the refund to appear after processing, depending on your payment provider.
  • Shipping fees are non-refundable unless the item was defective, damaged, or incorrect due to our error.

6. Exchanges

We do not offer direct exchanges. If you need a different item, please contact us for return instructions and place a new order if applicable.

7. Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery at info@officialcannabisseeds.com.

Please include your order number and photos of the damaged package and/or product so we can review the issue and determine whether a replacement, refund, or other resolution is appropriate.

8. Exceptions

Refunds or returns may not be available for:

  • Opened, used, damaged, or tampered products.
  • Orders placed to restricted or non-compliant destinations.
  • Unauthorized or unverified returns.
  • Lost or stolen packages after the carrier marks the package as delivered.

9. Contact and Support

For any refund or return inquiries, please contact us and include your order number for faster processing:

  • US Legal Entity / Company Name: HFS
  • US Address: 209 N. Orange St., Wilmington, DE 19801, United States
  • DBA / Fulfillment Address: 209 N. Orange St., Wilmington, DE 19801, United States
  • Customer Service Email: info@officialcannabisseeds.com